Refunds & Cancellation

Last updated: October 13, 2026

TwoBin is sold by Proper Lean LLC dba Twobin. This page explains how subscriptions, plan changes, cancellations and refunds work. Questions: support@two-bin.com.

The free plan

The Pilot plan is free, for up to 50 active parts. It needs no credit card and is never charged.

Paid plans and renewal

Paid plans (Stock and Shop) are billed in advance, monthly or annually, through our payment processor, Stripe. Your plan renews automatically at the end of each billing period until you cancel. Sales tax is added where required.

Cancelling

• You can cancel at any time from Settings → Billing → Manage billing in the app, or by emailing support@two-bin.com.
• Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for, and you are not charged again.
• After that, your account returns to the free Pilot plan. Your data stays in your account — your parts are never deleted because you cancelled.

Changing plans

• Upgrades take effect immediately. You are charged a prorated amount for the rest of the current billing period.
• Downgrades take effect at your next renewal. You keep your current plan until then; there is no partial refund for the current period.

Refunds

• Subscription fees are not refunded for partial billing periods, unused time, or unused parts capacity — monthly or annual.
• If you were charged in error — a duplicate charge, a charge after you cancelled, or a charge for the wrong plan — email support@two-bin.com within 30 days of the charge and we will refund it in full.
• Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Failed payments

If a renewal payment fails, your account stays active for a 7-day grace period while you update your card under Settings → Billing. If payment is still not made after that, the account returns to the free Pilot plan; your data is kept.

Closing your account and deleting your data

To close your account completely and have your data deleted, email support@two-bin.com from your account's admin email. We delete your account data from the live service within 30 days, and it ages out of our backups shortly after that. See our Privacy Policy.